Rexroth
Birmingham / Global
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Birmingham / Global
To provide applications support and solutions to customers and colleagues to meet customer requirements for electronic / electro-hydraulic systems globally.
Further to provide comprehensive technical advice and expertise to both HydraForce Customers and HydraForce Internal Departments, liaising with field based Sales personnel and internal departments to ensure the effective provision of information and advice to meet customer needs.
Review, advise and process system requests (including those for new/modified products) from the field and support sales at customers to initiate new (electronic) projects, if required
Review and process requests for hardware adaptations or development, as well as providing technical expertise and advice
Provide product and systems recommendations on a timely basis in accordance with customer needs and requirements
Integrate electro-hydraulic control systems with OEM specific electronic architecture
Create statement of work in early project phase, to be used for (budgetary) development cost calculation
Develop project specific documentation to fullfil customer requirements, but also against internal guidelines, incl. fulfilling necessary standards
Develop application specific software and provide field support when required for the initial test and optimization of systems and components
Provide field support when required for system commissioning
Liaise with Sales, Customers and other personnel to report activities and progress
Involved in creating market surveys for special markets or application solutions, providing feedback and recommendations based on gathered data
In field data-acquisition (e. g. PEAK PCAN-Explorer) incl. data-analysis and conclusion
Assist customer in hands-on trouble shooting when required to identify and resolve issues
Liaise with other internal departments, customers and other personnel (e.g. suppliers) to coordinate activities and project progress
Work with Sales, Applications Engineers, customers and other relevant personnel (to coordinate projects to meet customer requirements
Involvement in university cooperations / projects
Support (application and solution) trainings for internal or external customers or customer Tech Days on request
Liaise with international CH and Bosch Rexroth colleagues where re...
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