Operations Manager - Leisure and Sports Centre
Northwood
£ 40000/annum + great benefits (incl 38 days a/l)
Our client is a leading independent school based in the heart of Northwood (Middlesex). They operate a state of the art Sports Centre and Sports Curriculum and are currently looking to recruit a Operations and Commercial Manager to join their Sports Centre Management team.
MAIN RESPONSIBILITIES
Revenue Generation:
- Develop and execute comprehensive revenue generation to meet or exceed strategic financial targets.
- Identify and pursue new business opportunities, partnerships, and sponsorships to diversify revenue streams in line with the schools core values. Marketing and Promotion:
- Collaborate with the marketing team to develop promotional activities, events and programmes that attract new customers and retain existing ones. Sales Management:
- Oversee membership sales and retentions programmes, ensuring high levels of customer satisfaction.
- Implement effective sales techniques, monitor performance, and provide coaching to the in-house team.
Customer Experience:
- Continuously assess and enhance the overall customer experience, focusing on improving satisfaction levels and loyalty.
- Address customer feedback and concerns promptly to maintain a positive reputation. Financial Management:
- Develop and manage budgets, closely monitoring financial performance and identifying areas of improvement.
- Analyse financial reports and key performance indicators to make informed business decisions.
Facility Utilisation and Operational Managem...