Cloud Engineer

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About Ticketek Entertainment Group

Ticketek Entertainment Group is a global fan experience Company that tickets, promotes and delivers incredible live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, we make life better live!

About the Role

We are hiring two System Engineers to join TEG's growing Technology department. In this role, you will be responsible for identifying and resolving issues in production and working with the wider engineering community to ensure we chase down and mitigate areas of risk. (Please note: Candidates can apply from our office locations in Bristol or London)

• Proactively monitoring and managing our AWS/Cloud production environments and reacting swiftly to prevent or reduce customer visible impact
• Escalation and communication of production issues to key stakeholders
• Troubleshooting, reproducing, and mitigating complex system and infrastructure issues within the AWS environment
• Incident management of high severity issues impacting our sites and services 24x7
• Developing and implementing automation and tooling (e.g., leveraging CloudFormation, Ansible, or Terraform) in collaboration with the Site Reliability Engineering team to improve cloud management processes
• Working on the engineering team backlog
• Supporting service prior to go-live through pre-launch reviews
• Providing technical support for internal products, requiring strong investigation, analysis, and resolution skills
• Monitoring and checking of systems
• Execution of daily system operations tasks, including maintenance and optimisation of the cloud infrastructure
• Deployment, configuration, and management of cloud-native or updated solutions, utilizing Gitlab CICD
• As a member of our Technology team, you will be working closely with the Development team and business units to deliver a high level of support and service

About You

Essential experience & skills

• Strong troubleshooting, problem-solving, and investigative skills applied across diverse operating systems and networked environments
• Extensive experience operating and managing critical cloud infrastructure and production environments
• Experience of working in an agile environment to deliver software
• Knowledge and practical experience with scripting (including Shell scripting and Python) for automation and system management
• Experience working in a Microsoft stack environment including Windows Server Operating system, Internet Information Services (IIS), Active Directory (AD) and database servers such as Microsoft SQL Server
• Operating knowledge of UNIX or Linux, including proficiency in Shell scripting and Python scripting for automated task scheduling and infrastructure management
• Demonstrated experience with Amazon Web Services (AWS), specifically in managing core services (e.g., EC2, VPC, S3)
• Sound knowledge of basic networking such as IPs, TCP/IP and Firewall
• Proficient in quickly learning new technologies and ability to analyze business needs and recommend effective solutions
• Excellent verbal and written communication skills

Desirable Experience & Skills

• Proven experience in Incident Management for high-severity issues, preferably within a large-scale production environment
• Experience working within GCP
• Experience utilizing CI/CD tools (such as Gitlab CICD or Jenkins) to streamline cloud deployments
• Experience managing or administering specialized databases, particularly cloud-native services like DynamoDB and Snowflake
• Experience working effectively in a demanding and fast-paced production environment
• Expertise with logging, monitoring, and Application Performance Monitoring (APM) tools used for proactive system health checks

Benefits

• Complimentary event tickets
• Birthday and volunteering leave
• Wellbeing discounts & flu vaccinations
• Paid parental leave & free employee support (EAP)
• Global rewards and recognition
• Learning, development & career pathways
• A diverse, inclusive, and passionate team

Equal Opportunities

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities. If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview. *Only direct applications will be considered. No recruiters please*