1st Line Support Analyst — SQL & Client Care

Job Description

Procentia is seeking a Support Analyst to join our Client Support team, delivering first-line operational support to client incidents and service requests. You will log, triage, and resolve tickets, perform SQL-driven investigations, and ensure timely updates while maintaining audit-ready documentation.

You will balance incident handling with service request processing, escalate when needed, and keep customers informed throughout the lifecycle.

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Procentia - Pensions Software Solutions

1st Line Support Analyst — SQL & Client Care

Job Description

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