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William H Brown
Spalding
Job Description We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Spalding. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants.We offer a clear, defined career path, su
Job Source: William H BrownMatch Recruitment
Kettering
Customer Service Advisor Salary: £23,500 per annum Monday – Friday, working 9:30am – 5:30pm (37.5 hours per week). No weekends. Kettering. Office based. Permanent Match Recruitment are recruiting on behalf of their client based in Kettering. Our client has a global brand, a world class reputation and even product placement in Blockbuster films
Job Source: Match RecruitmentBROOKE HARRISON RECRUITMENT LIMITED
Peterborough
Job Title: Customer Service Advisor Location: Peterborough About the Company: We are one of the UK’s fastest growing companies in the vehicle warranty sector. Our mission is to be the market leading warranty provider in the country. We achieve this by adding great people to our team and empowering them to excel. Everything we accomplish is thank
Job Source: BROOKE HARRISON RECRUITMENT LIMITEDReed
Peterborough
Customer Service Advisor Job Type: Full-time Location: Peterborough Salary: £24,095 - 1 x 6 Month FTC & 1 x 9 Month FTC - with a view to have on going work after this period. We are seeking a Customer Service Advisor to deliver exceptional customer service for Life Insurance. This role involves managing both inbound and outbound calls, ensuring
Job Source: Reed1st Choice Staff Recruitment
Huntingdon
Do you enjoy customer service delivery? Do you have IT skills? Customer Service Advisor Huntingdon Full Time, Permanent Monday – Friday – 37.5 hours per week shift - Between 8am & 6pm Our client is seeking to add to their Customer Service team a further Advisor delivering first class customer service to customers either by telephone or e-mail
Job Source: 1st Choice Staff RecruitmentReed
Peterborough
We are looking for a Customer Service Advisor to join our dynamic utility services company, providing high-quality customer care to our energy scheme customers. The successful candidate will be responsible for resolving customer queries about their energy accounts effectively, efficiently, and courteously, ensuring first contact resolution. Benefi
Job Source: ReedRSA
Peterborough
Full Time / Permanent positions - 35 hours per week. Base Salary : Up to £21,840 dependant on experience RSA Office - Lynchwood House, Peterborough. Range of set working patterns including evenings and weekends Opening hours - Monday to Friday - 8am-6pm and Saturday 9am-5pm Start Date : 28th May 2024 At RSA our inspiring colleagues are at
Job Source: RSARSA / More Than
Peterborough
Introduction Full Time / Permanent positions - 35 hours per week. Base Salary : £20,300 - £21,300 dependant on experience RSA Office - Lynchwood House, Peterborough. Range of set working patterns including evenings and weekends Monday-Friday; 8 – 8.15pm, Sat 9 – 5.15pm, Sun 10 - 5.15pm. The role will be a hybrid working arrangement split between
Job Source: RSA / More ThanPeterborough
Customer Service Advisor Job Type: Full-time
Location: Peterborough
Salary: £24,095 - 1 x 6 Month FTC & 1 x 9 Month FTC - with a view to have on going work after this period.
We are seeking a Customer Service Advisor to deliver exceptional customer service for Life Insurance. This role involves managing both inbound and outbound calls, ensuring efficient and friendly interactions, and taking ownership of customer needs to support first-time resolution. The ideal candidate will be a role model within the team, consistently performing against targets, maintaining high service standards, and ensuring good customer outcomes from a compliance and regulatory perspective.
Day to day of the role: Provide support to customers by answering queries, making changes to policies, dealing with payments, raising claims, and supporting the overall administration of a customer policy.
Maintain up-to-date product knowledge and regulatory learnings to stay informed on business updates, services, and products.
Deliver the best possible customer service with the aim of retaining business and enhancing profitability.
Keep customers informed with the progress of their requests by issuing appropriate correspondence and liaising with the Admin Team.
Identify and act upon opportunities for improvements to processes and customer experience.
Complete welcome calls with customers who have taken out a policy through one of our brands.
Adhere to company policies and procedures.
Upsell products and services where possible to ensure customers are appropriately covered for life insurance and their cover meets their needs.
Required Skills & Qualifications: Experience in customer service.
Familiarity with a policy administration system and knowledge of workflow.
Proficiency in Microsoft Office systems, including Word and Excel.
Excellent communication skills to establish a positive rapport with customers and attention to detail.
Ability to remain calm and polite when dealing with unsatisfied customers.
The ability to manage and prioritise complex tasks and use multiple systems efficiently in a fast-paced, multi-channel environment.
Excellent verbal and written skills, including the ability to communicate with customers through various channels and methods.
Benefits: Generous Bonus Scheme.
Competitive salary of £24,095
25 Days Holiday plus bank holidays.
Healthcare, life assurance, and pension contributions.
Training, team building, and management development programmes.
Three paid days a year to volunteer at a local charity of your choice.
If this sounds like something you would be interested in then please APPLY NOW!
Customer Service Advisor jobs in Peterborough
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