Assistant General Manager

Located at the heart of Muswell Hill, Victoria Stakes is an independent pub and events venue that combines traditional charm with modern versatility.

The pub boasts a welcoming main bar, a stylish first-floor dining room perfect for private gatherings, and a cozy outdoor area ideal for relaxing with friends. Known for its warm atmosphere, seasonal menu, and expertly curated drinks selection, its a go-to destination for locals and visitors alike.

Victoria Stakes is also an exceptional choice for events, offering customizable spaces and attentive service for birthdays, weddings, corporate functions, and more. With its convenient location and commitment to hospitality, Victoria Stakes is more than just a pub its a cornerstone of the Muswell Hill community.

Role Overview:
As the Assistant General Manager, youll play a vital role in daily operations, team leadership, and customer satisfaction. Working closely with the General Manager, youll help oversee all aspects of the pub/restaurant, from ensuring high-quality service to supporting team development. Youll lead by example, maintain high standards, and ensure that both staff and guests feel valued and engaged.

Key Responsibilities:
Operational Support: Assist the General Manager in all daily operations, including opening/closing procedures, cash handling, and inventory management.
Staff Supervision: Lead, train, and motivate team members to deliver exceptional service; assist with scheduling and performance reviews.
Customer Experience: Ensure an outstanding customer experience, proactively addressing any issues and building strong relationships with regular guests.
Quality Assurance: Uphold high standards in food, drink, and service quality; work closely with kitchen/bar teams to maintain consistency.
Compliance: Ensure health, safety, and licensing regulations are strictly adhered to.
Financial Oversight: Assist in managing budgets, monitoring expenses, and achieving financial targets; support in analyzing performance data to optimize operations.

Qualifications:
Proven experience in a managerial role within a pub, restaurant, or hospitality environment.
Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
Excellent communication and problem-solving abilities.
Knowledge of health, safety, and food hygiene standards.
Flexibility to work evenings, weekends, and holidays as needed.
A passion for delivering outstanding customer service and a positive guest experience.

What We Offer:
on-site accommodation available
a discretionary bonus scheme paid out weekly based on the site KPI's
our annual team party
48 hour contract and a commitment for a good work/life balance
50% off food and 20% off drink in all our venues
and the usual - pension and team meals
great progression opportunities within the company

If youre passionate about hospitality and ready to bring your skills to a dynamic and welcoming pub/restaurant, wed love to hear from you!

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