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ibis Cambridge

Cambridge / Global

Reservation/Admin Agent

Job Description

As a Reservations/Admin Agent , you'll be the first point of contact for guests, ensuring a smooth booking process and delivering excellent service. You will be responsible for handling reservations and enquiries efficiently while maintaining a high standard of guest satisfaction.
Key responsibilities will include (but are not limited to):
Responding promptly and with professionalism to guest enquiries via phone, email, and other communication channels.
Guide guests in selecting the ideal room options to ensure the best experience and maximise booking potential.
Efficiently manage bookings, including changes and cancellations.
Record guest preferences and special requests for seamless communication with departments.
Collaborate with the front office and teams to optimise occupancy and guest satisfaction.
Ensure accurate reservation details and smooth check-ins for every guest.

Job requirements

The successful candidate will possess the following:
Previous experience in reservations or office roles within hospitality.
Familiarity with Opera Cloud or similar systems is a plus.
Strong communication, organisational, and problem-solving skills.
Positive attitude, professional appearance, and a passion for hospitality.
Flexible with work hours and adaptable to changing needs.
Fluent in English (additional languages are a bonus).

TPBN1_UKCT
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