Care Coordinator

Care Coordinator - Swindon

Salary: £26,790.40 (40 hours per week) + on-call payments (OTE £31,500 per annum)

Hours: 40 hours per week + shared on-call rota, additional hours may be required to meet business needs

At First City Care Group, we are passionate about delivering outstanding home care that enables people to live independently and with dignity in their own homes. Our reputation is built on compassion, professionalism, and continuity ensuring every customer receives high-quality support from familiar, trusted carers.

We are now looking for an organised and proactive Care Coordinator to join our friendly Swindon office team.

If you thrive on forward planning, problem-solving, and creating well-balanced rotas that keep services running smoothly, this could be the perfect role for you.

The Role

As Care Coordinator, you'll play a vital role in shaping the daily delivery of our care services. Your primary focus will be planning and maintaining rotas in advance, ensuring customers receive seamless, consistent care from carers who are well-matched to their needs.

You'll also be a key point of contact for care staff, customers, families, and healthcare professionals responding to queries, resolving issues, and supporting high standards of service delivery.

This role is based on a full-time 40-hour working week, with a structured on-call rota covering weekday evenings and alternate weekends. The on-call arrangement provides additional financial recognition and makes a meaningful contribution to overall earnings.

In addition, there are opportunities to increase earnings through optional extra shifts and ad-hoc cover, where available. As such, the total annual income may vary depending on participation in on-call duties and uptake of additional hours.

You'll provide out-of-hours on-call support on a shared rota basis, delivering 24/7 assistance to staff, families, and customers. Managing a range of calls including emergencies, general queries, and staff sickness.

Key Responsibilities:

Develop and maintain rotas that promote continuity of care and efficient travel routes

Match carers to customers based on skills, experience, and location

Manage last-minute changes calmly and professionally

Respond promptly to calls, emails, and messages

Record and escalate concerns, complaints, and compliments appropriately

Work closely with the care team and management to maintain s...