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Page Personnel
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Contact Centre Outsource Manager Leeds - predominantly on site £45,000 - £50,000 Progressive & forward thinking organisationClient Details Page Group are working exclusively with a very forward thinking and progressive, contact centre led organisation who are looking to appoint a Contact Centre Outsource Manager. This is seen within the organisati
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KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors. Job Title: Contact Centre Tutor / Trainer Location: Remote Salary: £30,000 Type: Full Time, Permanent Essential Criteria: Must hold a Teaching qualification at Level 3 or above (PTLLS/AET) or above/equivalent. Must have worked within a Call/Contact C
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Performance Improvement Manager - Contact Centre Responsible for driving improvement across he customer journey and contact centre function Direct management of a small team £50,000 - £60,000 plus Car / Allowance & Bonus Excellent company benefits Hybrid approach 12 month FTC Client Details Page Group are delighted to be working in partnership with
Job Source: Page Personnel Secretarial & Business SupportLeeds
Contact Centre Outsource Manager
Leeds - predominantly on site
£45,000 - £50,000
Progressive & forward thinking organisation
Client Details
Page Group are working exclusively with a very forward thinking and progressive, contact centre led organisation who are looking to appoint a Contact Centre Outsource Manager. This is seen within the organisation as a key role to help achieve key business wide objectives
Description
The role of Contact Centre Outsource Manager will manage the relationship with a 3rd party outsourced contact centre provider through all daily activities.
You will ensure that Service Levels meet contractual obligations and manage performance if SLAs are not met. The role will be responsible for the implementation and drive of key metrics and KPI's around contact centre performance, looking at AAT, Abandonment rates, customer satisfaction, quality assurance, first time resolution and much more.
Through regular review and transparent communication you will create and build a strong working relationship with the outsource provider, leading to better outcomes for all involved parties
Profile
Experience managing an outsourced contact centre relationship
Understanding of contact centre technologies and metrics
Ability to build strong working relationships
Ability to analyse and interpret data
Strong communicator
Job Offer
The role of Contact Centre Outsource Manager will join a growing organisation within the B2B sector
The role offers a salary of up to £50,000 depending on experience along with generous company benefits
Located in Leeds with great links to the M1, the role is predominantly office based but may offer 1-2 days working from home
Contact Centre Outsource Manager jobs in Leeds
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