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Aspire Personnel Ltd
Birmingham
The role: You will support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry. You will respond to enquiries relating to existing claims, and update systems with all conversations and documents received. You will handle customer escalations positively, ensuring that any unresolv
Job Source: Aspire Personnel LtdAspire Personnel Ltd
Birmingham
The role: You will support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry. You will respond to enquiries relating to existing claims, and update systems with all conversations and documents received. You will handle customer escalations positively, ensuring that any unresolv
Job Source: Aspire Personnel LtdExchange Street Claims & Financial Services
Birmingham
Domestic & Commercial Claims Technician Birmingham / Remote Experienced Claims Technicians required to join a leading claims management organisation who have been operating within the Insurance and Property Industry for a number of years providing a bespoke property repair and damage mitigation service for both commercial and domestic properties.
Job Source: Exchange Street Claims & Financial ServicesThe Caraires Consultancy
Lutterworth
Monday to Friday 9.00 5.30 (40 hours per week) Permanent £26,000 Per Year **Own transport essential due to the location** Our client is an automotive specialist based near Lutterworth. They are currently looking for a customer account co-ordinator to join the team. For this role, you will be dealing with important clients and customers so must
Job Source: The Caraires ConsultancyAdecco
Coventry
Excellent Opportunity Available Customer Co- Ordinator Up to £30.000 depending on experience. Our client is recruiting for Customer Co-Ordinators to work within their busy and successful teams. Are you looking for a permanent role where you are customer first? Can you offer outstanding customer service whilst working towards office SLA's. Job R
Job Source: AdeccoAdecco
Coventry
Excellent Opportunity Available Customer Co- Ordinator Up to £30.000 depending on experience. Our client is recruiting for Customer Co-Ordinators to work within their busy and successful teams. Are you looking for a permanent role where you are customer first? Can you offer outstanding customer service whilst working towards office SLA's. Job Role:
Job Source: AdeccoAdecco
Coventry
Do you enjoy delivering outstanding service? then we want to hear from you Customer service executive/ Account manager Coventry Permanent Salary: competitive 22 days holiday + BH - rising with service Great employee benefits Hybrid working 2 days office Key responsibilities Maintain and develop strong relationships with customers Mange a portfolio
Job Source: AdeccoThe Caraires Consultancy
Lutterworth
Monday to Friday 9.00 - 5.30 (40 hours per week) Permanent £26,000 Per Year **Own transport essential due to the location** Our client is an automotive specialist based near Lutterworth. They are currently looking for a customer account co-ordinator to join the team. For this role, you will be dealing with important clients and customers so must
Job Source: The Caraires ConsultancyCoventry
Customer Claims Coordinator
We are seeking a Customer Claims Coordinator to manage the claims and repair handling process for a company in Coventry. The successful candidate will be responsible for ensuring excellent customer experiences by efficiently handling claims, coordinating with internal stakeholders and adhering to established standards.
Main Duties of Customer Claims Coordinator
Ensure all claims are logged into the claim handling system within 24 hours and follow the claim handling process according to service matrix guidelines.
Verify complaint types for accurate processing and obtain additional information from customers if necessary.
Coordinate shipping of rejected goods from customers to the warehouse, providing necessary documentation.
Initiate containment action with customers when appropriate and promptly inform relevant manufacturing divisions of technical non-conformities.
Initiate root cause analysis for administrative and commercial claims, ensuring problem-solving activities are conducted in the appropriate value stream.
Follow up and request root cause results and corrective actions from relevant parties for appropriate customer resolution, reviewing data for content and completeness.
Coordinate replacement items for customers if requested, liaising with appropriate internal teams.
Adjudicate claims and seek approval as required.
Support in improving the entire process in cooperation with the team and supervisor.
Maintain high levels of communication with customers and internal stakeholders to provide excellent customer experiences.
Requirements Customer Claims Coordinator
Preferably 2 years of experience in an office environment.
Knowledge of problem-solving tools.
Proficient in computer skills.
Excellent customer relationship skills.
Strong ability in priority management.
If you meet the above requirements and are eager to contribute to providing exceptional customer experiences, we encourage you to apply for this position.
INDH
Customer Claims Coordinator jobs in Coventry
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