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Are you passionate about helping communities feel safer, supporting customers through challenging situations, and using your expertise to create positive, lasting change?

Who we are:

Plus Dane provides homes and services to over 30,000 people across Merseyside and Cheshire. Our aim is to tackle social inequality by enabling individuals and communities to thrive and our customer team is at the heart of what we do.

Working with our customers really does change people’s lives and if you want to make a difference Plus Dane is the place to be!

We live by our values of working together, achieving for our customers, taking ownership, and having the opportunity to learn and grow.

About the Role:

As our Community Safety Specialist, you’ll be a key contact for anti-social behaviour case management, working directly with customers, colleagues and partners to respond to reports of ASB, hate crime, domestic abuse and tenancy breaches. You’ll manage risk, gather and assess evidence, use proportionate legal and non-legal remedies, and help sustain tenancies while contributing to safer, thriving communities across Cheshire.

What you’ll be doing

You’ll manage a varied caseload and take the lead in resolving complex community safety issues. This will include:

• Responding to reports of anti-social behaviour, hate crime, domestic abuse and tenancy breaches.
• Developing action plans with customers, managing risk and harm, and supporting witnesses and victims sensitively.
• Investigating reports, scrutinising evidence and maintaining clear case records within the ASB case management system.
• Preparing strong evidential case files, including written statements suitable for court.
• Taking proportionate legal action where needed, including injunctions and possession proceedings, and attending court where required.
• Building strong relationships with partners including Police, Local Authorities, Health, Probation and other housing providers.
• Supporting visible community safety activity, including days of action, to help build trust and confidence in our neighbourhoods.

What You’ll Bring

We’re looking for someone who can bring confidence, resilience and sound judgement to complex situations. You’ll have:

• Experience of managing challenging cases, conflict or aggression in a customer-focused environment.
• Strong planning, organisational and prioritisation skills, with the ability to manage your own workload and use initiative.
• Excellent communication, negotiation and written skills, including the ability to prepare clear case records and reports.
• The ability to work collaboratively with internal teams and external partners to achieve effective outcomes.
• Knowledge of housing legislation, tenancy or housing management, including the Anti‑Social Behaviour, Crime and Policing Act 2014 and sector best practice.
• Strong IT skills, English language to GCSE standard or equivalent, and a full driving licence with access to a car.

This is a role where your work has a direct impact on people’s safety, confidence and quality of life.

You’ll join an organisation with a strong community purpose, focused on supporting customers and helping communities thrive.

You’ll work across Cheshire, building trusted relationships with customers, colleagues and partner organisations.

You’ll have the opportunity to use your specialist community safety skills in a meaningful social housing role.

Plus Dane offers variety, visibility and the chance to make a genuine difference when customers need us most.

What you’ll get in return:

This role will work across Cheshire, with the need to work flexibly across our communities and occasionally outside normal working hours where required.

• You’ll be generously rewarded with a competitive salary and a great benefits package, including 35 days’ annual leave, plus bank holidays.
• A 3-day Christmas closedown between Christmas and New Year.
• An option to buy up to 5 extra days annually.
• You’ll also benefit from a company pension scheme where we contribute 10%, and colleagues can contribute anything from 3% upwards.
• We’re committed to our people’s wellbeing supported by an excellent management team, wellbeing champions, and mental health first aiders.
• We actively encourage personal development, with plenty of opportunities to progress your career and access ongoing training, including formal qualifications.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff to share this commitment.

If you need any adjustments to apply or attend an interview, please let us know.