Shift Manager

Shift Manager Job Description

What Does Being a BIMS Shift Manager Mean?

As a BIMS Shift Manager you have a really important role! When the managers aren’t there, you are leading the team to deliver shifts that run smoothly, enable great guest experiences and smash their targets. When the managers are there, you are a key support to them in running the perfect shift.

What Will My Role Involve?

• Leading shifts when the managers aren’t there and supporting the management when they are
• Delivering inspiring shift briefs that motivate your team
• Supporting the achievement of the restaurant’s targets
• Keeping tight controls on cash, stock and consumables
• Modelling excellent guest service from delivering it to resolving complaints effectively
• Keeping the restaurant and kitchen sparklingly clean at all times
• Creating efficient shift plans that meet the needs of that shift
• Bringing Front of House and Back of House together to deliver perfect quality food at pace
• Being a brand advocate and supporting excellent execution of all product launches, promotions etc.
• Getting ‘stuck in’ on shifts wherever you are needed
• Supporting community involvement proactively

What Skills and Behaviours Do I Need to Demonstrate?

• Excellent people management and communication skills
• Absolute integrity at all times
• Initiative
• Willingness to learn
• Prioritisation and organisation under pressure
• Energy and motivation

PLEASE NOTE: This job description does not represent a finite list of duties, it will be subject to periodic reviews and you may be called upon to undertake further duties or additional duties not already mentioned but in accordance with your post as Shift Manager and to meet the changing needs of the business. The post holder will be expected to participate in this process, and we would aim to reach agreement to the changes. This job description does not represent a Contract of Employment