Field Services Engineer

Exeter, England, United Kingdom

GRIDSERVE is a tech-enabled sustainable energy business whose purpose is to deliver sustainable energy on the scale needed to move the needle on climate change. To achieve this, it has pioneered a proprietary Sun-to-Wheel ecosystem that involves creating the most advanced hybrid solar + battery farms, developing and managing the UK’s most popular electric vehicle charging infrastructure and launching an innovative electric vehicle leasing programme. Together, this will ensure the rapid decarbonisation of transport is both equitable and affordable.

Headquartered in the UK, the multi-award-winning company has been predicated on sustainability, while its guiding values around people, product and the environment are proactively used to guide every decision from top to bottom. GRIDSERVE believes a better and more sustainable future is within our reach. Now is our time to #deliver.

The Field Service Engineer will attend customers' sites, maintaining the EV Chargers on a day-to-day basis, carrying out maintenance on installations, performing preventative maintenance and corrective maintenance as directed. Keeping accurate and detailed records and reporting in timely manner. You will supervise and coordinate 3rd party contractors carrying out works on site when needed and liaise with external stakeholders such as suppliers and partners.

Key Responsibilities:

· Undertake planned inspection and maintenance according to legal, technical, manufacturer and contractual requirements.

· Perform reactive maintenance, fault diagnosis and resolution in a timely manner.

· Adherence to and management of health and safety requirements at all times whilst also helping to maintain and improve safety standards across the Network.

· Carry out site surveys requests as required.

· Carry out duties according to our company on call rota system.

· Compile accurate and appropriate documentation for both internal and external stakeholders in a precise and timely manner.

· Keeping accurate and detailed records of electrical testing, high voltage and safety documents that are suitable for audit.

· Ensure reports are provided in a timely manner and of a good standard at all times.

· Provide support during the commissioning and onboarding process.

· Ensure work output meets technical quality, reliability, cost, and productivity.

· Develop and maintain professional working relationships with internal and external stakeholders.

· Comply with the Company Health & Safety Policies

· Comply with all aspects of the Company’s ISO standards: Quality management - ISO 9001 / Environmental - ISO 14001 proactively contributing to the company’s continuous improvement programme.

Certification and Skills Required:

· Relevant electrical qualifications – NVQ Level 3 or equivalent

· City & Guilds 17th/18th BS7671

· Adaptable and flexible – will need to work flexible hours to meet deadlines. Occasionally working away from home.

· Computer skills; word processing, spreadsheets, email, management and reporting systems, including the use of diagnostic and troubleshooting tools

· Outdoor nature of work makes it physically demanding, able to work outdoors in all weather conditions

· Excellent communication skills, fluent written and spoken English

· Positive, can-do attitude

· Ability to work both independently and as part of a team

· Able to respond to changing priorities and issues, and an enthusiasm for personal development

· The ability to read and interpret schematic diagrams and technical manuals

· Working knowledge of Health and Safety regulations and follows good practices, especially whilst lone working on site

· Full clean Driving License

Desirable:

· Good understanding of communications, wiring systems and schematics

· Inspection and testing – C&G2391, 2394 & 2395

· EV charging qualifications and experience

· Health & Safety qualifications (e.g. IOSH Managing Safely, SMSTS)

· First aid qualifications

Company Culture & Values:

GRIDSERVE® prides itself in providing a workplace that is friendly, encourages creativity and independence, empowering each team member to work at their best. We are passionate with an entrepreneurial spirit, hard-working but always find time to ‘let our hair down’. Our Iver office is set in a private estate with lavish open grounds providing a great environment to work in.

We aim to work with Awesome people who align with our values to achieve greater results. Consider the values below and ask how well these resonate with the principles you hold.

Be Awesome

We aim to delight: ‘great’ is our minimum bar

Positively Charged

We are positive people who approach life and every task full of healthy energy

Synergy Seekers

We have each other’s back, and appreciate that the whole is greater than the sum of its parts

Legacy Creators

We strive to deliver positive change through strong ethics and sustainable choices

Straight Up

We are open, honest, direct people who accept responsibility and sweep nothing under the carpet

Risk Mitigators

We stack the odds in our favour by taking risks we have the ability to influence

Thought Leaders

We have the strength and conviction to create a better path, and to follow gut instincts

Solutions Focused

We embrace problems as opportunities and focus our time and energy on solutions

Company Benefits:

· Private Healthcare via BUPA for employee and their partner/children paid fully by GRIDSERVE

· Company Share Scheme

· Generous Annual leave- 25 days plus bank holidays

· Group Life Insurance – 4 x base salary paid to beneficiary

· Contributory Pension Scheme – 5% by Employee and 5% by GRIDSERVE

· Generous Maternity and Paternity Pay

· Access to mental health services including counselling for you and the family

· Access to Private GP 24/7 and Nurse via BUPA

· Counselling for all family members via BUPA

· Probate & Bereavement Counselling

· Recruitment Referral Fee

· Bike to Work Scheme

Equal Opportunity Statement:

GRIDSERVE® is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond.