ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Unite Students
Bristol
The Role Unite Students fantastic Risk & Assurance team have an exciting opportunity for an experience Internal Audit Manager to join the team in Bristol. This is a high profile position, representing Unite Students and its values and vision. Reporting to the Head of Risk, as part of the wider Risk & Assurance team, you will be focussed on governan
Job Source: Unite StudentsCoStar Group UK Ltd
Greater Leeds Area
COSTAR GROUP – ACCOUNT MANAGER, COSTAR – YORKSHIRE OVERVIEW CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitise the world’s real estate, empowering all peopl
Job Source: CoStar Group UK LtdHigher Group
Manchester area, United Kingdom
DELIVERY/ACCOUNT MANAGEMENT: £30k+ (DOE) + 30% COMMS I’m partnered with a 30-head Advanced Engineering brand here in Manchester – they’re looking to add 2 ‘270’ consultants to their team. Both divisions hiring already have established, longstanding relationships with Major Multinationals and SME's in their spaces who have provided repeat business
Job Source: Higher GroupCOREcruitment Ltd
Greater Bristol Area, United Kingdom
Prestige Account Manager – Premium Spirit Brand – Bristol – Up to £35k + Car Allowance + Bonus Are you ready to join something special? My client is a well known and highly recommended Premium Spirit brand taking over the industry. This company was founded by a well known personality and boasts a fantastic range of products, a truly incredible li
Job Source: COREcruitment LtdSmurfit Kappa
Stalybridge
Account Manager Stalybridge - Field Based Full Time / Permanent Do you want to work for a company who... cares for its employees & customers in equal measure is serious about sustainability & the environmental impact of its products & processes can provide a long-term future & personal development for those who aspire If yes , then read
Job Source: Smurfit KappaThePlaceToBe
Greater Leeds Area
Creative Account Manager – packaging design Leeds based A fantastic opportunity to join a super creative, branding and packaging specialist agency as a Creative Account Manager to head up packaging design projects for growing retail clients! About the company... This branding and packaging specialist agency are going through an exciting period o
Job Source: ThePlaceToBeCOREcruitment Ltd
Manchester area, United Kingdom
Account Manager (Education) – Specialist Procurement Business - £45K + Benefits Role: Account Manager (Education) Location: Hybrid (Manchester HQ with Travel) Salary: £45K + Benefits My client is a specialist procurement business who have a fantastic reputation for the services they deliver for various business across multiple sectors. They are
Job Source: COREcruitment LtdLife Sciences Recruitment
Greater Bristol Area, United Kingdom
LSR is pleased to confirm that we are now working with an international leader in laboratory products of a wide variety including consumables to meet your laboratory needs with it's own unique touch to make a difference. We're looking for an Account Manager, based in the Southwest who is looking to broaden their network and add to their career por
Job Source: Life Sciences RecruitmentManchester
Location: Manchester, Lancashire
Vacancy Reference: VR/05121
Role Description:
Bridge Recruitment are currently networking for an Internal Account Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers across the UK. They are committed to providing a best-in-class service to their customers, and always aim to complete each task professionally and to the highest standard. As Internal Account Manager, you will be the contact for representatives of customers, managing their account on a daily basis. Liaising directly with internal teams, you will ensure the timely and effective delivery of solutions according to customer needs. The ideal Internal Account Manager will have good industry knowledge in the cleaning and waste sectors and will understand and have experience of good account management, communication and negotiation skills.
Responsibilities:
Manage existing client relationships within the assigned portfolio by making and taking client communications, either by phone or email, to facilitate service queries and resolve via liaising with Operations. Maximise growth potential and reduce revenue losses in the assigned customer base in line with company expectations
Attend internal meetings and training fully prepared with relevant current data on market opportunities, promoting a positive and professional attitude in the office and on calls to ensure the high standards required for customer service
Work closely with all members of the sales teams both internally and externally including Leadership Teams, Operations, Finance, SHEQ, Help Desk and other team members to enhance the service offering available to their portfolio of customers
Use Jobwatch to effectively report activity, update our data and key information and communicate both internally and externally in a professional manner
Take ownership of customer portals and manage the data and trends reported and coordinate with internal teams for resolution when required
Attend internal and scheduled external meetings fully prepared with relevant current data on market opportunities, promoting a positive and professional attitude. This also applies in the office and on calls to ensure the high standards required for customer service
Follow policies for team members, especially but not limited to the Commercial DOA, ROE, SFDC policies and standard codes of Ethics and Health and Safety that ensure the company is a great place to work for all team members
Maintain knowledge about the required markets in the defined territory, including awareness of competitor activity and new legislations, sharing with your team members and sales leadership teams as appropriate
Investigate, analyse and resolve customer satisfaction complaints and service issues from assigned accounts and keep leadership teams updated with any risk associated with reduced opportunity/loss
Work to KPIs and SLAs to ensure optimal customer satisfaction and resolution
Liaise with finance to ensure invoices are up to date in a timely manner
Requirements:
Skilled in building and leveraging relationships over the phone
Understands and uses good account management, communication, problem solving, negotiation and interpersonal skills
Passionate about putting the customer first with a positive and friendly attitude
Ability to empathise as well as a directive style when required to reach resolution
Ability to converse confidently with external customers
Good organisational skills with a detailed and structured approach to work
Ability to multi-task and be resilient in a high pressured and fast paced environment
Good telephone manner and experience of dealing with customer queries, demands and complaints under pressure and in all circumstances
Demonstrates the ability to work in a matrix environment working closely with Sales colleagues both internal and external as well as operations and finance teams, health and safety and compliance to achieve the business’s goals
Good industry knowledge in the Cleaning and Waste sectors
Minimum of three years’ experience in an operational role in the service/FM sector
Previous cleaning and/or waste sector experience is desirable
Maths and English GCSE or equivalent
Good Microsoft skills in Word and Excel
Experience of working within a customer facing environment
Internal Account Manager jobs in Manchester
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.