Technical Support Services Contract Manager

Technical Support Services Contract Manager

Location: Corsham, Wiltshire (On-Site)

Salary: depending on experience, plus bonus and benefits

In addition to a competitive salary and discretionary performance-related bonus, we offer a comprehensive benefits package, including:

• Private Medical Insurance
• Private Dental Insurance
• Discounts on Private Medical Insurance for family members
• 25 days' annual leave plus public holidays
• Option to buy or sell up to 5 days' annual leave
• Two paid charity volunteering days per year
• Choice of two pension schemes
• Annual wellbeing allowance of £240
• Electric and Hybrid Car Leasing Scheme
• Cycle to Work Scheme
• Life Assurance of up to four times annual salary

Lead a Strategic Defence Contract

We are seeking an experienced and commercially astute Technical Support Services Contract Manager to lead the delivery and governance of a strategically important technical support services contract within the UK defence and national security community.

This is a high-profile leadership role based full-time on-site in Corsham, working directly with customer stakeholders, technical specialists and senior business leaders to ensure the successful delivery of a complex support services contract. The role is responsible for contract performance, customer satisfaction, financial management, governance, risk management and resource planning.

Security Requirements

• Be a Sole British National
• Be capable of attaining and maintaining Developed Vetting (DV) clearance
• Be willing to undergo all necessary security vetting and screening processes
• Be able to work within highly secure Government and Defence environments
• Be willing to work full-time on-site in Corsham, Wiltshire
• Be willing and able to travel across the UK and to the USA

Applications from candidates who do not meet these requirements cannot be considered.

Key Responsibilities

• Lead the successful delivery of technical support services to the customer.
• Act as the primary customer interface for contractual and operational matters.
• Manage contract performance against agreed objectives, service levels and contractual commitments.
• Deliver effective governance through progress reviews, contract reviews and annual management reviews.
• Produce high-quality reports covering technical performance, financial performance, staffing, contractual matters and health and safety.
• Manage risks, issues, opportunities and improvement initiatives.
• Lead contract tasking, change control and commercial processes.
• Manage contract amendments, financial forecasting and commercial performance.
• Coordinate delivery teams to ensure appropriate capability, capacity and skills are available.
• Build strong customer relationships and identify opportunities for contract growth.

Essential Experience

• Experience managing complex service delivery, support services or defence contracts.
• Strong customer relationship and stakeholder management skills.
• Proven track record of governance, reporting and performance management.
• Experience managing budgets, forecasting and financial performance.
• Strong commercial awareness and understanding of contract change control.
• Ability to lead multidisciplinary teams in a secure or regulated environment.

Why Join Us?

This is an opportunity to lead a strategically important contract supporting critical defence capability. You'll have significant autonomy, direct customer engagement and responsibility for driving operational excellence, contractual performance and service delivery within a highly respected organisation.

This is an opportunity to take ownership of a strategically important contract, work alongside exceptional technical professionals and build trusted relationships with key defence stakeholders while ensuring the successful delivery of an important service.