Assistant Store Manager

Overview

Job Overview
We are seeking an experienced and motivated Assistant Store Manager to join our dynamic team. The successful candidate will play a critical role in supporting the Store Manager in all aspects of daily operations, with a particular focus on supplier management, inventory control, and customer service excellence.

Apart from management of the day-to-day operations, you will also ensure that the team morale is high, and the Shakeii values alongside commercial success are achieved.

Key Responsibilities

• Supplier Management & Inventory
• Manage relationships with suppliers, negotiate favourable terms, and maintain strong partnerships to ensure optimal product availability
• Oversee the ordering process from suppliers, ensuring appropriate stock levels are maintained and minimizing waste
• Monitor inventory levels, conduct regular stock audits, and implement effective inventory management strategies
• Coordinate with distributors and wholesalers to ensure timely delivery of products

• Operations & POS Systems
• Utilise and maintain the store\'s Point of Sale (POS) system for inventory tracking, sales analysis, and operational efficiency
• Generate and analyse reports from the POS system to inform business decisions and optimise store performance
• Ensure proper implementation of POS features for real-time stock tracking, automated reordering, and data analytics
• Assist in opening and closing procedures, including register management and daily financial reconciliation

• Sales & Marketing
• Support the implementation of marketing strategies to drive store traffic and increase sales
• Analyse sales data to identify trends and opportunities for growth
• Collaborate with the commercial team on promotions, new product launches, and customer engagement initiatives
• Ensure attractive visual merchandising and store presentation to enhance the customer shopping experience

• Customer Service & Team Management
• Deliver exceptional customer service and resolve customer complaints promptly and effectively
• Train, supervise, and motivate sales associates to maintain high standards of customer service
• Create employee schedules, conduct performance reviews, and implement coaching as needed
• Promote a positive work environment and strong team culture

Qualifications & Skills

• Essential Requirements
• Fluency in Chinese (Mandarin or Cantonese) and English, both written and spoken
• Previous retail management experience, preferably in grocery or food retail
• Strong understanding of supplier management and ordering processes in retail environments
• Proficiency with POS systems and inventory management software
• Excellent customer service and communication skills
• Strong leadership abilities and team management experience

• General Management Support
• Assist Store Manager with scheduling, budgeting, and staff development
• Supervise daily operations during Manager\'s absence
• Support recruitment and training of new team members
• Ensure compliance with company policies and procedures

• Preferred Qualifications
• Experience in grocery retail specifically, with knowledge of food handling and storage requirements
• Understanding of Chinese culture and food products to better serve our customer base and manage suppliers
• Knowledge of retail marketing strategies and sales techniques
• Experience in financial management, including budgeting and cost control

What We Offer

• Competitive salary based on experience and qualifications
• Opportunities for career advancement and professional development
• A dynamic and inclusive work environment
• Employee discount program and additional benefits

Working Hours

• Full-time position requiring flexibility to work evenings, weekends, and holidays as needed

How to Apply

If you are a driven and ambitious retail professional looking for a new challenge, please submit your application, including your CV and a cover letter.

Job Types: Full-time, Temp to perm

Contract length: 12 months

Requirements

• Bachelor\'s degree in business management, hospitality, or a related field (Master\'s degree is a plus).
• Proven experience in managing retail outlets, in the food and beverage industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Analytical and problem-solving skills.
• Knowledge of food safety regulations and health standards.
• Financial acumen and budget management experience.
• Adaptability to changing market conditions and trends.
• Proficiency in using various software and technology for operational management.

Benefits

• Company Discounts
• Company Pension
• Bonus & Incentive Schemes