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Job Source: The Workplace ConsultancyThe Workplace Consultancy
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Job Source: The Workplace ConsultancySaville Assessment
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Job Source: Saville AssessmentThe Workplace Consultancy
London
Technical Customer Success / Software Training / Onboarding - Worlds biggest Brands My client is a leading provider of Software to the B2C sector - working with the worlds biggest brands . What you’ll be doing The Consumer Packaged Goods group is made up of a technical support, client services, and highly motivated sales team, driven to deliver a r
Job Source: The Workplace ConsultancyThe Workplace Consultancy
London
My client is is an international data and technology consultancy with £154m turnover and 1100 employees. We are recruiting for an Data Engineer within the Marketing group who will be responsible for leading and developing a range of projects and deliverables. Role : You will be responsible for leading and developing a range of projects and delivera
Job Source: The Workplace ConsultancyLondon
Technical Customer Success / Software Training / Onboarding - Worlds biggest Brands
My client is a leading provider of Software to the B2C sector - working with the worlds biggest brands .
What you’ll be doing
The Consumer Packaged Goods group is made up of a technical support, client services, and highly motivated sales team, driven to deliver a robust and practical solution that adds value to their clients. Within CPG Client Services specifically, they work with global clients to optimise territories for their field sales teams as well as ensuring their routes and visit schedules are as efficient as possible to reduce costs and mitigate impact on the environment.
The ideal candidate would be expected to be a trusted client advisor delivering client projects, bespoke software training and providing technical support.
You will be trained on my clients GIS tool, optimisation algorithms and spatial databases to deliver field sales team headcount analysis, territory, and route optimisation solutions. The role will be challenging while, importantly, working in a supportive environment.
Some of the specific responsibilities of the role include:
Undertaking an analytical role delivering territory and route optimisation projects to meet client needs using GIS software
Addressing clients’ software and consultative support issues
Creating support/training materials including presentations, videos, and guides
Working closely with the Account Manager to manage client relationships
Helping with the design and delivery of bespoke client software training
Writing software development tickets based on own use or client feedback and testing functionality
Contributing to innovation through team and company-wide 'labs’ and regular team creative thinking sessions
Who you are (ideally):
Educated to at least degree level.
The ability to confidently communicate technical information to non-technical people
2 - 5 years of experience managing clients and working with software
Client oriented mindset
Software Implementation / Training / Onboarding / 40-45k jobs in London
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