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Fronius UK

Milton Keynes / Global

Tech Support/System Engineer

Job Description

Tasks & Responsibilities

  • Repair of Fronius welding equipment including inverters, torches, hose packs, and automated systems
  • Providing support to customers and troubleshooting
  • Providing service and calibration of welding equipment
  • Safety test and weld test after repair and servicing
  • Providing technical support for the introduction of new products/systems/processes into the market
  • Providing email and telephone support for technical and welding queries/problems
  • Providing pre-sales and after-sales support to the sales team and customers
  • Providing support to demonstrations of welding equipment
  • Assisting with events (trade fairs, seminars, etc.)
  • Assisting with stock control

Skills & Requirements

  • Technical experience preferably on technical support of electrical equipment
  • Electrical engineering qualification
  • IT skills including Microsoft office suite (Excel & Word)
  • Basic knowledge of manual electrode, TIG and MIG/MAG welding processes will be an advantage
  • Sales minded / good customer communication skills
  • Good communication skills and knowledge transfer abilities
  • Team worker
  • Flexibility (working hours and tasks arranged to suit customer requirements)
  • Customer orientated attitude with professional approach to clients

Language

  • Fluent English (spoken and written)
  • German would be an advantage but not essential.

The Role Will Involve

  • Travel UK and Ireland daily, weekly
  • Occasional travel overseas for business and training.
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