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Reed
Coventry
REED Coventry Business Support are recruiting for Customer Support Advisor on behalf of our client who are a portal based data information provider. This role is to start ASAP on a 6 months FTC basis. Customer Support - Coventry based organisation, offering hybrid working. 35 hours per week – 9:00 – 17:00 (1 hours lunch) Monday – Friday £21000PA As
Job Source: ReedReed
Coventry
REED Coventry Business Support are recruiting for Customer Support Advisor on behalf of our client who are a portal based data information provider. This role is to start ASAP on a temporary basis with the potential for a permanent role. Customer Support - Coventry based organisation, offering hybrid working. 35 hours per week – 9:00 – 17:00 (1 hou
Job Source: ReedReed
Coventry
REED Coventry Business Support are recruiting for Customer Support Advisor on behalf of our client who are a portal based data information provider. This role is to start ASAP on a temporary basis with the potential for a permanent role. Customer Support - Coventry based organisation, offering hybrid working. 35 hours per week – 9:00 – 17:00 (1 hou
Job Source: ReedP3 Search
Warwick
We are looking for a customer service advisor in the CV34 area. This is for a well known insurance company. You must have experience in customer service over the phone. Monday to Friday. Full time permanent position. £22k per year. Please apply for an immediate interview...
Job Source: P3 SearchAspire Personnel Ltd
Birmingham
The role: You will support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry. You will respond to enquiries relating to existing claims, and update systems with all conversations and documents received. You will handle customer escalations positively, ensuring that any unresol
Job Source: Aspire Personnel LtdListers
Droitwich
Job Introduction Due to an internal promotion, we are recruiting for a Customer Retention Specialist to join the team at our Listers Land Rover in Droitwich. The hours of work are Monday to Friday, between either 08:00 - 17:30 or 08:30 - 18:00 (on a rota basis). With 1 in 4 Saturdays 09:00 - 13:00. Excellent salary and benefits with an OTE of £29,4
Job Source: ListersRapier
Birmingham
Job description Call OI2I 227 8OO1 to apply for this role We are recruiting CUSTOMER SERVICE ADVISORS for our well-known client in the logistics industry based in HAMS HALL, BIRMINGHAM, B46This is ON-GOING WORK with the intention of becoming a permanent position. You must be willing to work within the alcohol industry to be suitable for this role.
Job Source: RapierPertemps Redditch Commercial
Crabbs Cross
Our client is a well know and established business in Redditch who are looking for a Customer Service Administrator on a 12 month fixed term contract ( with possibility for a permanent role for the right candidate) to join their small customer service team. They may be a small team but they look after their huge existing customer base with all oper
Job Source: Pertemps Redditch CommercialBirmingham
Customer Service Specialist
£23,000
Monday to Friday 8 - 5pm
Birmingham (South)
The Customer Excellence Team are committed to the delivery of exceptional customer service. We are looking for someone who loves working with customers, who enjoys working in a fast-paced team and who pride themselves on doing the best they can for each customer.
Reporting to the Customer Excellence Manager, this role will involve working across a variety of contact channels including phone, email, web, and social media. You will provide professional, high quality, efficient service to our customers and colleagues across the business.
Your areas of responsibilities:
Handling customer orders; ensuring stock allocation and delivery slot availability.
Resolving delivery and service issues, including liaising with all relevant departments to ensure customer service excellence.
Providing feedback and support to branches, sales, and credit services teams.
Investigating non-conforming processes to resolve complaints and reduce future errors.
Responding to general enquiries and feedback through our website and via review platforms including Trust Pilot and Google reviews.
Essential:
Excellent written and verbal communication skills
Good IT skills, able to use multiple systems and processes while dealing with complex customer issues.
Organised, methodical, with high attention to detail.
Excellent planning and time management skills.
Ability to work under pressure.
Ability to meet strict deadlines.
Inquisitive personality- always looking for the best solution for the customer.
A background in customer services, customer experience or complex service support is desirable.
Customer Service Specialist jobs in Birmingham
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