Senior Complaints Officer
Eastleigh
£ 30,000 - 32,682 per annum, Inc benefits
Senior Complaints Officer Job Type: Full-time
Location: Eastleigh
Salary: £32,682
We are seeking a dedicated Complaints Officer to join our team, focusing on investigating final stage complaints and delivering fair and objective resolutions. You will be an excellent communicator, adept at building relationships with various stakeholders, and possess strong problem-solving skills. As an ambassador for our customer-first approach, you will play a key role in enhancing our customer experience and service delivery.
Day to Day of the role: Investigate final stage (Stage 2) complaints, ensuring a fair and objective decision-making process.
Communicate outcomes to customers, colleagues, and stakeholders in a clear and concise manner.
Build effective working relationships with other departments, the Housing Ombudsman, contractors, and local councils.
Handle communications via phone and in writing, addressing issues and providing solutions.
Produce investigation packs for the Housing Ombudsman Service when requested.
Champion our customer-first approach throughout the complaint journey, contributing to continuous improvement in customer experience.
Required Skills & Qualifications: Proven experience in complaint handling ...