Customer Service Advisor

Job Introduction

We are recruiting for a Service Advisor to join our Volkswagen Commercial VehiclesDealership in Coventry.

The hours of work are Monday - Friday, between 7.30am to 5.30pm & 8am to 6pm on a rota basis. You will also work 8am to 1pm 1 in 3 Saturdays.

Salaries include basic salary plus a monthly bonus, with an OTE of £35,000 .

Role and Responsibilities

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload

Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.

Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.

Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers

A well-presented ind...