Information Technology Support Analyst

East Kilbride (Onsite with flex) | Full-time / 35 hours per week | Highly competitive

At Alba, we're building something special: a modern bank with a human touch.

Our mission is simple: to enable people, businesses and communities to flourish. As we continue our growth journey, we're looking for ambitious, driven and collaborative individuals who want to help shape the future of banking.

We're looking for an enthusiastic IT Support Analyst to join our growing Technology team. This is an excellent opportunity for someone who enjoys solving problems, delivering great service and building their technical expertise within a fast-paced challenger bank environment.

Working alongside and mentored by the Head of IT & Security, you'll play a key role in supporting colleagues across the business, ensuring technology services run smoothly and helping deliver an excellent user experience.

What you'll do:

• Provide first and second-line support across the Bank, resolving technology issues and service requests in a timely and professional manner.
• Support colleagues with Microsoft 365, end-user devices, cloud services and business applications.
• Troubleshoot, investigate and resolve technical issues, escalating where appropriate.
• Support the administration of Microsoft Entra ID, Microsoft Intune and Microsoft 365 environments.
• Manage Joiner, Mover and Leaver processes, including user accounts, licences, devices and access permissions.
• Assist with the deployment, maintenance and support of laptops, mobile devices and collaboration technology.
• Monitor IT service performance and contribute to service improvement initiatives.
• Maintain accurate IT documentation, asset registers, knowledge articles and operational records.
• Work closely with third-party suppliers and service providers to resolve issues and maintain service quality.
• Provide support for meeting room technology, audio-visual equipment and collaboration tools.
• Assist with IT security, compliance and audit activities, helping ensure a secure technology environment.
• Support the adoption and effective use of business productivity tools including Teams, SharePoint, Power Automate and Power Apps.
• Build strong relationships across the business and deliver an exceptional customer experience.
• Be a role model for our Alba Values and Alba ways of working.

What you'll bring:

• Experience within an IT Service Desk, IT Support or End User Computing role.
• Strong troubleshooting skills and a passion for solving technical problems.
• Experience supporting Microsoft 365 applications and cloud services.
• Knowledge of Microsoft Entra ID and Microsoft Intune.
• Experience supporting Windows devices, laptops, mobile devices and user hardware.
• Excellent customer service and stakeholder management skills.
• Strong organisational skills with the ability to manage competing priorities.
• A proactive, hands‑on approach and a willingness to learn and develop.
• Strong communication skills and the ability to explain technical issues clearly.
• High attention to detail and the ability to maintain accurate records and documentation.
• A collaborative mindset and enthusiasm for working in a growing business.
• An appetite to work in a start‑up environment where you'll have the opportunity to make a real impact.

Why you'll love it here:

• Highly competitive salary
• 37 days annual leave (including bank holidays)
• Birthday Booster – enjoy an extra day off to celebrate your birthday
• Private health insurance
• Life assurance & income protection
• The opportunity to shape how change is delivered in a growing bank
• Exposure to strategic initiatives and senior leadership
• A genuinely supportive and collaborative culture
• The chance to make a real impact and help build something special from the ground up.