Retail Coordinator

We are recruiting for a Customer Service & Finance Coordinator to join a well-established and highly regarded organisation within the automotive sector on an initial 3-month contract, with the potential to extend.

Joining a small, collaborative and efficient team, you’ll play an important role in delivering an excellent service to customers and retail partners, supporting them throughout the vehicle finance application journey.

This would be a great opportunity for someone with a background in customer service, call centre operations, financial services or motor finance who enjoys working in a busy environment, building relationships and seeing queries through to resolution.

What will you be doing?

Handling inbound and outbound calls from customers and dealerships, providing a consistently high level of service

Supporting customers with queries throughout the finance application process

Assisting with the completion and submission of finance applications

Carrying out credit assessments in line with lending criteria and relevant legislation

Ensuring documentation is complete, accurate and compliant

Maintaining accurate records of customer interactions, applications and transactions

Resolving customer and retailer queries or complaints promptly and professionally

Working closely with internal teams to ensure a smooth customer experience

Building positive relationships with dealerships and customers

Supporting dealerships with finance applications and customer queries

Maintaining high quality standards across all customer interactions

What are we looking for?

You’ll ideally have previous experience within customer service, a contact centre, financial services or motor finance environment.

More importantly, you’ll be:

A confident and engaging communicator who enjoys speaking with customers

Compassionate, considerate and able to build strong relationships

Highly organised with the ability to prioritise and manage multiple tasks

Comfortable working in a busy, sometimes pressured environment

Resilient and solutions-focused

Quality-conscious with excellent attention to detail

A genuine team player who takes pride in delivering a great service

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