Credit Controller

Credit Controller - 12 Month Fixed Term Contract

Leicester - Hybrid

Role Overview

As a Credit Controller within Bellrock's Accounts Receivable team, you will play an important role in supporting healthy cashflow by ensuring customer accounts are managed effectively and payments are received on time. You will take ownership of your allocated accounts, proactively chasing outstanding debt, reconciling invoices and resolving account queries while building strong relationships with customers and internal teams. Working to agreed service levels and month-end deadlines, you will help maintain accurate accounts, reduce outstanding debt and ensure an efficient credit control process across the business.

Key Responsibilities

• Taking a proactive role in managing and collecting debts of company debtors and identifies accounts that will require special attention and works with minimum direction on collections.
• Monitoring debtor account balances
• Maintains accurate and up to date customer details and account records
• Being able to communicate in an efficient yet friendly manner with customers, as well as with the broader accounts receivable team and senior management team.
• Improves and implements debt collection procedures and policies that ensure timely payments while maintaining a high level of customer retention and initiate legal procedures if necessary
• Reconciling complex accounts that have been escalated from the billing team
• Assisting in organising monthly debtors calls with the relevant internal stakeholders
• Follow escalation process for potential bad debts and liaise with senior management regularly on outstanding items and actions that have been taken.
• Should have a keen eye for detail and be able to work in a fast‑paced environment
• A thorough understanding of all the systems that the Financial Processing department would be required to use which include but are not limited to, Access Dimensions, Focal Point, BIP, LENS and Concerto. Proposing improvements were identified
• To be conversant with other relevant Finance processes to enable the provision of holiday and sickness cover for colleagues as and when required.
• To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company's Health and Safety Policy
• Any other reasonable duties which may be requested.

Skills & Experience

• Strong Accounts Receivable knowledge and experience.
• Intermediate to advanced Excel skills.
• IT literate, with experience using ERP systems and working across multiple systems.
• Able to work quickly and accurately while following established processes and procedures.
• Strong customer service and communication skills.
• Able to investigate and clearly explain queries relating to costs, invoices or works completed, and agree appropriate resolutions.
• Understanding of accounting principles and contractual terms.
• Experience within facilities management, contract-based services or a similar environment would be advantageous.
• Confident and persistent when following up queries and resolving issues.
• Calm and professional when working under pressure.
• Strong attention to detail with a focus on accuracy.
• Customer-focused, with a professional and solutions‑led approach.
• Comfortable handling challenging conversations, customer conflict and objections.
• Able to communicate clearly and confidently with both internal and external stakeholders.
• Organised and able to manage multiple priorities effectively.
• Proactive and willing to take ownership of issues through to resolution.

AI fluency & learning mindset: We are looking for people who actively use AI in their day-to-day work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work, and deliver.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work between the Leicester office and your home address on a hybrid basis, Monday to Friday, 08:30-17:00.

What can we offer you?

• 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us)
• Salary exchange pension scheme
• Life cover
• Paid sick leave
• Health Assured employee assistance and wellness program
• Enhanced maternity, paternity and adoption leave
• Salary sacrifice schemes: Cycle to work
• Holiday purchase scheme of additional 5 days per year
• Offers and discount scheme designed to save money on everyday shopping and essentials
• Healthcare Cashplan
• MotorSave SchemeRefer a friend
• Liftshare
• Virtual GP

Why Bellrock?

At Bellrock, our people make the difference. We support organisations across the UK with property, facilities management, compliance, engineering and technology services, helping our customers create safer, smarter and more sustainable environments. We're committed to creating a workplace where people feel supported, respected and able to develop their careers. If you're looking for a business where your contribution is valued and where you can continue to learn and grow, we'd love to hear from you.

Inclusion

We welcome applications from people of all backgrounds and experiences and are committed to providing a fair and accessible recruitment process for everyone.