Operations Compliance Manager

The Casino Compliance Manager is a pivotal leadership role responsible for ensuring that all casino products and games meet strict regulatory standards across multiple active and emerging markets. Leading a dedicated team of six, this role acts as the critical bridge between Casino Operations, Quality Assurance (QA), and Commercial teams. The Manager will drive process improvements, oversee multi-market governance, and guarantee that only certified games are deployed. Additionally, this role is responsible for scoping new market entries, implementing safeguards against Game Service Provider (GSP) failures, leading incident investigations, and owning the internal Compliance Portal.Key ResponsibilitiesTeam Leadership & Development: Directly manage and mentor a team consisting of one Team Lead and five compliance/QA specialists, fostering a high-performance culture and ensuring clear alignment with departmental goalsNew Market Scoping & Commercial Support: Lead the compliance scoping for new market entries, establishing foundational operating procedures and actively supporting the Commercial team to ensure business expansion aligns seamlessly with regulatory constraintsCross-Functional Operations Link: Serve as the primary liaison between Casino Operations and the QA department to guarantee seamless communication and workflow alignmentGame Certification & Deployment: Oversee the end-to-end go-live process for casino games, ensuring that all live content is fully certified, tested, and strictly adheres to the specific license requirements of each regulated marketGSP Safeguarding & Risk Management: Develop, implement, and maintain robust safeguards and operational processes to protect the business against Game Service Provider (GSP) technical failures, downtime, or compliance shortcomingsIncident Investigation & Mitigation: Lead deep-dive investigations into compliance breaches, GSP incidents, or technical failures. Support the wider business by managing player compensation calculations and drafting formal mitigation requests or incident reports for regulatory bodiesQA Process Improvements: Continuously evaluate and optimize Quality Assurance workflows, identifying bottlenecks and implementing strategic improvements to increase efficiency and accuracy in game testingMarket Process & Governance: Establish and enforce robust governance frameworks across all operational markets to ensure the business remains agile and compliant with rapidly changing multi-jurisdictional regulationsCasino Compliance Portal Ownership: Lead the strategic building, ongoing development, and daily ownership of the internal Compliance Portal, ensuring it serves as a reliable, centralised source of truth for certifications, market rules, and QA trackingStakeholder Reporting: Provide regular updates, risk assessments, and compliance health checks to the Head of Regulated Casino and the VP CasinoContinuous Technology Review: Regularly evaluate existing compliance software and systems to ensure they remain effective and aligned with evolving industry standardsAutomation Implementation: Identify and automate repetitive manual compliance tasks to reduce human error, enhance data accuracy, and improve operational productivityProcess Optimization: Conduct regular gap analyses to identify opportunities for control improvements and \"bake\" compliance requirements directly into new digital products or workflowsData-Driven Oversight: Leverage advanced data analytics and AI tools to monitor for anomalies, detect potential fraud, and maintain a state of continuous complianceQualifications & RequirementsExperience: Extensive experience in iGaming/online casino compliance, technical compliance, or QA, with proven experience managing and structuring teamsRegulatory Knowledge: Deep understanding of global iGaming technical standards, game certification processes (e.g., GLI standards), and multi-market licensing requirementsCommercial Acumen: Ability to balance strict regulatory requirements with commercial business objectives, particularly during new market scoping and launch phasesCrisis Management: Strong analytical skills with hands-on experience investigating technical breaches, managing GSP outages, and handling regulatory mitigation or player compensation processesProcess Optimisation: Demonstrated success in mapping, analysing, and improving operational or QA workflowsTechnical Aptitude: Experience overseeing or contributing to the development of internal tools, databases, or portainsProject Management: Strong organisational skills with the ability to govern multiple market rollouts and game releases simultaneouslyCommunication: Exceptional ability to translate complex regulatory requirements into actionable operational steps for QA, Commercial, and Casino Ops teams.