Operations Manager

Financial Management

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Operations Manager

This is a unique and high-profile opportunity to lead operations at a prestigious 51,747 square foot Grade A office building St James in the heart of London, spanning nine floors plus basement level. This prime property is owner-occupied by a key global REIT and is currently undergoing a significant refurbishment program.

What this job involves:

The Operations Manager will hold dual responsibilities: delivering comprehensive building management across the entire property while simultaneously supporting the client with the management of their own office space within the building. This unique position requires a strategic operator who can maintain exceptional service standards during a transformational refurbishment period, positioning the property as best-in-class upon completion.

As JLL's and the building owner's ambassador, you will be at the forefront of a critical client instruction, driving service excellence during this pivotal transition phase. You will work closely with senior client representatives, project teams, and the broader JLL Property & Asset Management Teamto elevate the occupier experience and service proposition in alignment with the refurbishment works being delivered.

Team Structure

As the Operations Manager, you hold responsibility for the site and the day-to-day management. You will report to the General Manager who will not be present on-site day-to-day and is there to maintain wider oversight. As the primary on-site representative, you will be the key operational lead for all facilities matters, working alongside client-focused teams including Property Managers, Client Accountants, Project Delivery Teams, and refurbishment contractors. This role requires a high degree of autonomy and independent decision-making.

What your day-to-day will look like:

Client Engagement

• Understand and align all operational activities with the client's strategic objectives, ensuring seamless service delivery during the refurbishment period and beyond.

• Take ownership of day-to-day operational management of services, working independently with strategic direction from the General Manager

• Act as primary on-site point of contact for property operations.

• Lead the day-to-day operational management of both hard and soft services for the client in relation to their occupied office space within the building.

• Work closely with senior client representatives to deliver a high-touch, bespoke service experience.

Occupier Engagement

• Regularly liaise with building occupiers to monitor their requirements and expectations, ensuring optimal service delivery

• Keep occupiers informed of refurbishment progress, planned works, and service impacts