Support Worker

A forward-thinking Housing Association (not-for-profit organisation) focused on empowering individuals to achieve stability, seeks a compassionate, professional Support Worker, to deliver support and guidance to residents. Joining a dedicated, busy team, the main purpose of the role of Support Worker is to assist residents with their individual needs, helping them gain the confidence and skills necessary to progress towards more permanent accommodation.

Ideal candidate would possess experience of working with residents in a social or supported housing environment, from a range of backgrounds, some with complex needs. Offered as a Fixed temporary ongoing position, the position of Support Worker provides a competitive salary, appealing company benefits and immediate start available. *Candidates will be required to undergo a DBS check. *FULL UK Driving licence and vehicle essential

Duties of Support Worker:

* Manage resident onboarding/offboarding, completing all necessary documentation

* Orient residents to their property and provide essential information

* Explain license agreements, highlighting house rules and consequences

* Submit online housing benefit applications, ensure license agreements are signed

* Maintain internal records with housing benefit references, ID and license agreements

* Conduct weekly support sessions with residents

* Compile and regularly update individual risk assessments and support plans

* Upload all relevant documentation to internal and external systems

* Signpost residents to local support services

* Respond promptly and appropriately to resident queries

* Assist with food bank access and financial budgeting support

* Manage expectations regarding housing and tenancy obligations

* Address and reduce anti-social behaviour through proactive support

* Facilitate life skills workshops (individual or group)

* Monitor compliance with service charge requirements

* Respond to incidents of anti-social behaviour per policy, including authorised enforcement actions

* Conduct health and safety checks in properties and communal areas

* Log and report repairs or faults, maintaining accurate records

Skills/attributes required by Support Worker:

* Previous experience within a similar role within social or supported housing environment

* Able to work well within a team and as an individual

* Good communication

* Commitment to Equality and Diversity ...