Front Office Associate

We are recruiting for Front Office Associates in our Front Office Department at Dorsett Shepherds Bush, London and Dao West London, our aparthotel. This is an excellent opportunity for you to develop your career within the hospitality industry and across our Rooms Division. You will be working within our busy front office reception area and the first point of contact for guests, dealing with checking in and checking out, guest enquiries and resolving problems amongst other tasks! However, the key requirement for this role is excellent customer service skills. The successful candidate must have previous experience in a similar establishment, working in a guest-focused environment with excellent organisational skills and an eye for detail. You must have an excellent command of English, both written and verbal and be available for flexible shift patterns.
The role involves the following (however, not limited to):
Ensure a high level of guest service is constantly maintained and with department standards.
Ensure that our guests receive a fast, efficient and friendly check-in and check-out
Ensure that all customer queries or requests are handled professionally
Be proactive in solving guest issues, take ownership and use empowerment guidelines
Ensure that both the Front Office Manager and Guest Service Managers are kept fully aware of any relevant feedback from either the guests or other departments
When dealing with other departments, ensure the use of the right channel when advising or requesting items/services for guests
Maintain a positive attitude at all times with both the guests and your colleagues
Working knowledge of Opera is desirable
To join an amazing team and become our future Front Office Associate, please click the Apply button below. We look forward to seeing what we can achieve.
In return, you will receive:
28 Days Holidays
Meals on Duty
Associate discounted rates with our hotels
Training and Development Opportunities
Auto Enrolment Pension
Dry Cleaning
A bit about us
Dorsett Shepherds Bush is a listed building with 317 rooms and 3 meeting rooms. The hotels doors opened in June 2014 and, over the last years, gained a reputation for delivering excellent guest experiences in a beautiful hotel with comfortable and well-appointed rooms.
The company has grown by leaps and bounds with hotels across China, Malaysia, Kuala Lumpur, Singapore, Japan, Australia, the United Kingdom , and Continental Europe; more properties are planned in the development pipeline. For more information on Dorsett Hospitality International.
Dorsett is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Thank you for taking the time to apply for an opportunity with Dorsett Shepherds Bush, London. If you do not hear from us within 14 days, unfortunately, your application has been unsuccessful on this occasion. May we take this opportunity to wish you all the best for the future.

TPBN1_UKCT