Customer Service Advisor

Stratford-upon-Avon | Immediate Start | Full-Time | Temporary Assignment

Looking for your next Customer Service opportunity with a growing international business?

We’re recruiting on behalf of a thriving international business services organisation that continues to expand across the UK and overseas. Due to increased demand, they’re looking for a friendly, professional and customer-focused Customer Service Advisor to join their welcoming team on a temporary basis.

If you have experience in Customer Service, Customer Support, Contact Centre, Call Centre, Member Services or Customer Care, this could be the perfect opportunity to join a business that genuinely values its customers and employees.

The Role

As a Customer Service Assistant, you’ll be the first point of contact for members, providing exceptional support by telephone and email. You’ll enjoy building relationships, resolving queries and ensuring every customer receives a first-class service.

Key Responsibilities

Acting as the first point of contact for all incoming member enquiries via telephone and email.

Delivering a professional, friendly and efficient customer experience on every interaction.

Building strong working relationships with colleagues across the business to ensure queries are resolved quickly and effectively.

Championing the customer by ensuring their needs remain at the heart of every decision.

Updating customer records accurately and maintaining high levels of administration.

Working collaboratively with the wider Customer Service team to achieve service excellence.

About You

We’re looking for someone who has:

Previous experience in Customer Service, Customer Support, Contact Centre, Call Centre, Customer Care or Member Services.

Excellent communication skills, both written and verbal.

A confident and professional telephone manner.

Strong problem-solving skills with a positive, proactive approach.

Good IT skills and the ability to learn new systems quickly.

Excellent organisational skills and attention to detail.

A genuine passion for delivering outstanding customer service.

What’s in it for You?

Friendly, supportive and collaborative team environment.

Modern offices based in Stratford-upon-Avon.

Competitive hourly rate.

Immediate start available.

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