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32 Recruit
Shenley Brook End
CUSTOMER SERVICE CO-ORDINATOR LOCATION: SOUTH BEDFORD - BEDFORDSHIRE The Details: ROLE: Customer Service Co-Ordinator LOCATION: MK44 - Bedford SALARY: £25,000 - £30,000 + Package BUSINESS TYPE: Residential Developer PROJECTS: From 50 – 300 units typically. REFERENCE: AP0087 About Our Client: They are a leading residential developer who ar
Job Source: 32 RecruitIdeal Personnel & Recruitment Solutions Limited
Brackley
Our client has a full-time vacancy for a Transport Co-ordinator. You will be responsible for the day-to-day scheduling and administration of all Southern Transport related activities in particular, ensuring that the customer service level agreements are met in an efficient and compliant manner as set out by the Transport Manager. The role is provid
Job Source: Ideal Personnel & Recruitment Solutions LimitedFour Talent
Northampton
Are you a highly organised, proactive, and process-driven individual looking for a rewarding administration role? If so, we have an exciting opportunity waiting for you in a beautiful rural setting in Northampton. The Role: This role promises variety, ensuring that no two days are the same. You'll be responsible for a wide range of administrative
Job Source: Four TalentQuality Personnel Services Limited
Milton Keynes
Our lovely client in Stony Stratford have a fantastic opportunity for an experienced & motivated Facilities Co-Ordinator. The successful Facilities Co-ordinator will have experience working within a customer centred environment, displaying team work - yet capable of lone working when needed. The candidate will be self-motivated, have good communica
Job Source: Quality Personnel Services LimitedIdeal Personnel and Recruitment Solutions
Brackley
Our client has a full-time vacancy for a Transport Co-ordinator. You will be responsible for the day-to-day scheduling and administration of all Southern Transport related activities in particular, ensuring that the customer service level agreements are met in an efficient and compliant manner as set out by the Transport Manager. The role is provi
Job Source: Ideal Personnel and Recruitment SolutionsIdeal Personnel & Recruitment Solutions Limited
Buckingham
Our client has a full-time vacancy for a Transport Co-ordinator. You will be responsible for the day-to-day scheduling and administration of all Southern Transport related activities in particular, ensuring that the customer service level agreements are met in an efficient and compliant manner as set out by the Transport Manager. The role is provid
Job Source: Ideal Personnel & Recruitment Solutions LimitedIdeal Personnel and Recruitment Solutions
Buckingham
Our client has a full-time vacancy for a Transport Co-ordinator. You will be responsible for the day-to-day scheduling and administration of all Southern Transport related activities in particular, ensuring that the customer service level agreements are met in an efficient and compliant manner as set out by the Transport Manager. The role is provi
Job Source: Ideal Personnel and Recruitment SolutionsBusiness HR Solutions (Consultancy) Ltd
Kettering
Full Time: 9:00 am - 5:30 pm Duration: Permanent Location: Hybrid/Kettering office Reporting to: Payroll Manager The company Established since 2001, HR Solutions is a fast-growing and award-winning HR Consultancy based in Kettering with a nationwide reach. We have a team of expert and experienced HR, Health and Safety and Payroll professionals
Job Source: Business HR Solutions (Consultancy) LtdNorthampton
Position: Service Desk Co-Ordinator
Location: Earls Barton, Northampton
Job Type: Full-Time
Salary: £27,000
Benefits: 20 days holiday
Working times: Shift Patterns between 7am - 7pm Monday to Friday - 40 hours per week
Pension
On-site parking
At Davis Commercial Services Engineering Ltd we are seeking a dedicated and detail-oriented Service Desk Co-Ordinator to join our dynamic team in the HVAC servicing and maintenance industry. This role is pivotal in facilitating efficient operations and exceptional customer service. The Co-Ordinator will serve as the first point of contact for clients and engineers, planning and management of service requests, dispatching teams, and ensuring all interactions are logged and resolved promptly.
Main Responsibilities
Reporting directly to the Service Desk Supervisor and ensuring that targets are consistently achieved
Planning service engineers works and routes
Passing service and maintenance calls to engineers
Passing service and maintenance calls to subcontractors
Ensure the information received is correct
Answer the service desk phones and deal with service and maintenance enquiries
Chase parts and update systems to correct status and purchase order delivered
Record all engineer and subcontractor updates on internal system and customer portals, where necessary
Obtain all permits required to work on customers sites
Ensure all relevant information relating to the job is recorded on Epix, i.e. All emails/PO’s/Permits/Updates/Telephone conversations etc
Check information from engineers is correct on internal systems and all customer portals
Ensure all calls are at the correct status
Ensure all paperwork has been returned within 48 hours following completion of maintenances
Ensure subcontractors log on and off all customer portals
Ensure all subcontractors worksheets are received within 24 hours
Ensuring contract policies and processes are effectively communicated and implemented to meet contractual obligations
Liaise with Service Desk Supervisor and review KPI reports, action as appropriate
Ensure that service to the customer is always of the highest standard and quality and their requirements are met
Attend training and to develop relevant knowledge, techniques and skills
Provide emergency out of hours coverage, as part of a rota, which can change frequency depending on the needs of the business. Approx 1 evening per week.
Adhere to health and safety policy and other requirements
Other Features of the Post
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Requirements
Experience in the refrigeration and air conditioning industry would be preferable
Excellent telephone manner
Excellent I.T. skills
Ability to work on own initiative
Service Desk Co-Ordinator jobs in Northampton
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