Contract Manager

Senior Supervisor – Havant (Hybrid: 3 Days Office / 2 Days Home)

As a Senior Supervisor, you’ll be at the heart of ensuring our services run smoothly, our teams feel supported, and our customers receive the exceptional experience they deserve. You’ll lead and inspire a team, oversee day-to-day operations, and ensure that projects and services are delivered to the highest standards — all while fostering a culture of collaboration, accountability, and care.

What You'll Do

• Lead, coach, and develop a team to deliver outstanding service to our customers and residents.
• Oversee operational performance, ensuring targets, KPIs, and compliance standards are met.
• Manage and prioritise workloads, allocating resources effectively to meet deadlines and service commitments.
• Act as the key point of escalation for complex issues, resolving them with empathy and efficiency.
• Collaborate with other departments to improve processes, share best practice, and drive continuous improvement.
• Monitor budgets and resources, ensuring cost-effective delivery without compromising quality.
• Ensure all work complies with health, safety, and regulatory requirements.

What You'll Bring

• Proven experience in a supervisory or managerial role, ideally within housing, property services, or a customer-focused environment.
• Strong leadership skills with the ability to motivate and inspire teams to achieve their best.
• Excellent organisational skills and the ability to manage multiple priorities.
• Confident decision-making and problem-solving abilities, even under pressure.
• Strong communication skills, with the ability to build positive relationships with colleagues, contractors, and customers.
• A commitment to delivering high-quality services and improving customer satisfaction.

Why You'll Love It Here

• Hybrid working – 3 days in our Havant office, 2 days from home for the perfect work-life balance.
• Competitive salary and generous pension scheme.
• 25 days annual leave plus bank holidays, with the option to buy extra leave.
• Health and wellbeing support, including an Employee Assistance Programme.
• Ongoing professional development opportunities, with access to training and qualifications.
• A supportive, inclusive culture where your voice is heard and your ideas matter.

We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.