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Head Office
Blackburn
Role: Interim HR Advisor Location: Blackburn, BB1 2FA Office Based Contract: 3 Months Fixed Term Contract / Full Time Hours Salary: Dependent on experience Company: Asda Express About the Role We are seeking an experienced and efficient Employee Relations Advisor to join our HR Team on an interim 3-month contract. In this role, you will use your H
Job Source: Head OfficePwC.
Manchester
The majority of the work requires providing employee relations advice and case handling of case management activities, so the individual would be required to build stakeholder relationships across business areas and across LoS HC /HCOM teams. The technical expertise required for the role is the ability to demonstrate knowledge of key employee rela
Job Source: PwC.Big Fish Little Fish
Poynton
We are currently recruiting for a Customer Account administrator based in Adlington, Cheshire. The successful candidate will possess excellent communication and organisational skills, good IT skills, be able to multi-task and prioritise, have good attention to detail, along with the ability to work within a team yet un-supervised. Good Geographica
Job Source: Big Fish Little FishZachary Daniels
Huddersfield
Customer Service Advisor | Up to £25k | Huddersfield/Hybrid We are currently partnered with a stylish and slick new retail brand as they look for a brand-new Customer Service Advisor. In order to keep up with their ever-increasing volume of orders whilst providing top le...
Job Source: Zachary DanielsCERES RECRUITMENT SOLUTIONS LIMITED
Huddersfield
I am currently seeking an enthusiastic and customer focused individual to join this growing law firm based in central Huddersfield. My client is seeking a new addition to their claims team, this is a busy and varied role where you will be responsible for dealing with prospective customers as they look to begin their personal injury claim. The succ
Job Source: CERES RECRUITMENT SOLUTIONS LIMITEDZachary Daniels
Huddersfield
Customer Service Advisor | Up to £25k | Huddersfield/Hybrid We are currently partnered with a stylish and slick new retail brand as they look for a brand-new Customer Service Advisor. In order to keep up with their ever-increasing volume of orders whilst providing top level service for our loyal customer base, they're keen to expand the customer s
Job Source: Zachary DanielsSales Talent Connect
Altrincham
Customer Support Advisor £24k Basic Salary + Uncapped Commission + Monthly Bonuses. Description Customer Support Advisor Provide Technical and Billing Support to our Consumer Customers Average of 20 calls a day. Location - Hale, Altrincham WA15 Our client is currently seeking a dedicated Customer Support Specialist to join their team. In this r
Job Source: Sales Talent ConnectSapphire
Bramhall
Customer Service Advisor, Location: Bramhall, Stockport – walking distance from train station. Salary: £23,500 + excellent company perks and benefits. Full time, working Monday to Friday office hours. We have an exciting opportunity for a Customer Service Advisor to join our fast-gro...
Job Source: SapphireRochdale
Customer Relations Advisor
Competitive salary/package including company bonus, enhanced pension scheme, medical insurance, life assurance and 26 days holidays
A regional house builder seeks to appoint a Customer Relations Advisor to provide a positive and 5 star Customer experience.
This role is responsible for delivering the best customer experience through customer-centric communication, advice, support and guidance, whilst working closely with the regional customer care team to deliver support and service in a timely manner. You will be responsible for monitoring and tracking their internal system ensuring that all activity is processed and actioned within a proactive manor ensuring customer satisfaction and compliance to the New Homes Quality Code/Consumer Code at all times
Main Responsibilities:
Effectively manage all Regional complaints, ensuring compliance to New Homes Quality Code at all times
Facilitate all complaint responses ensuring all information is provided by the Regional team.
Provide detailed report on all complaints and their status in weekly meetings
Action and issuing of all Customer Care defects received through the system, maintaining service level agreements
Weekly status checks on all outstanding defects on jobs that are on hold.
Ensuring all actions are completed daily
Monitoring and responding to all Regional Customer Care and Customer Service mailbox queries within agreed timescales
Sourcing and identifying customers plot and development information plus investigation history on all current and previously reported matters
Full administration and weekly updates of the 'Your Watch' database
Producing monthly reports from the system and monthly KPI reports for Region
Providing support to regional area offices in respect of customer queries
Contacting customers post legal completion to understand their journey and experience, providing feedback to the Regional teams
Positioning a recommend or non-recommend in line with customer's feedback and distributing this information to area offices
Customer Relations Advisor - Skills & Experience
Essential in complaints handling and formal complaint response writing
Experience working within a customer service role (essential)
Experience working in a housebuilding company within a customer care role
Team Player with excellent customer service, communication and interpersonal skills
Professional telephone manner
Strong written and verbal communication skills with focused attention to detail
Good time management and organisational skills with the ability to multi-task and manage time effectively to meet deadlines
In return for your skills my client are offering a competitive salary and package inclusive of a company bonus scheme, pension, private medical, life assurance, share scheme and 26 days annual leave. In addition, the company are passionate about developing and supporting their employees to work to the best of their potential and encourage progression from within.
If you are interested in the Customer Relations Advisor opportunity and would like to apply, please contact Deena at Fawkes & Reece on or apply via the link provided.
Customer Relations Advisor jobs in Rochdale
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