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Kemp Recruitment Ltd

Peterborough / Global

Hire Controller

Job Description

Job Role: Hire Desk Administrator

Rota: Monday to Friday

Salary: £30,000

My client, a large Powered Access hire company that has been established for over 35 years, is now looking for a Hire Desk Administrator to join their ever-growing team.

The role of Hire Desk Administrator in brief:

  • Taking hire enquiries via telephone, email and the online ordering system.
  • Processing hire orders and ensuring all customer details and booking information are accurate and up to date.
  • Checking the availability of machines and maintaining accurate machine statuses on the company systems.
  • Coordinating with the engineering and transport teams to ensure the correct machines are prepared and delivered to customer sites.
  • Assisting with hire documentation, delivery and collection arrangements, and general administration.
  • Communicating effectively with customers, colleagues and suppliers, providing a helpful and professional point of contact for depot enquiries.
  • Supporting the Hire Desk and wider depot team with day-to-day administration.

The ideal candidate for Hire Desk Administrator:

  • Previous experience within a Plant, Powered Access, Tool Hire or Material Handling environment would be advantageous.
  • Previous experience in a hire desk, administration, customer service or similar role.
  • Good knowledge of Microsoft Office packages and general computer skills.
  • Excellent communication and organisational skills.
  • Ability to work effectively in a busy, fast-paced environment.
  • Strong attention to detail and a customer-focused approach.

Benefits:

  • On-site parking
  • Company pension
  • 25 days holiday + bank holidays
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