Customer Operations Coordinator

We are currently working with a global consumer electronics brand that is continuing to enhance its customer operations across the UK.

We are looking for a Customer Operations Coordinator to support the day-to-day management of customer delivery operations, warehouse logistics escalations, and e-commerce support activities. This role will help ensure a seamless customer experience across online orders and deliveries.

This is a 12-month contract role, initially at 5 days in the office in the London area.

The role is paying £140 per day.

Key responsibilities:

• Act as the main point of contact between Customer Service, warehouse teams, and logistics providers for delivery-related queries.
• Manage customer delivery issues and escalations through internal ticketing systems.
• Investigate delayed, failed, or cancelled deliveries and coordinate resolutions with logistics partners.
• Track and resolve customer order issues using internal systems and operational data.
• Manage order cancellations and ensure timely communication with customers and internal teams.
• Work cross-functionally to resolve operational issues impacting customer experience.
• Maintain accurate records of customer interactions, resolutions, and operational updates.
• Monitor and report on customer service and delivery performance metrics.
• Identify recurring issues and support continuous improvement across logistics and customer operations processes.
• Assist with maintaining and updating operational procedures and documentation.

Your background:

• Previous experience within customer operations, customer service, logistics, supply chain, or e-commerce support environments.
• Strong analytical and problem-solving skills with the ability to investigate issues across multiple systems.
• Excellent communication and stakeholder management skills with a customer-focused approach.
• Experience using ticketing systems and operational support tools.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Strong attention to detail and organisational skills.
• Comfortable using Microsoft Office applications including Excel, Word, and Power BI.
• Exposure to direct-to-consumer or e-commerce operations is beneficial.
• Flexibility to support occasional weekend and evening shift coverage on a rota basis.