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Hays Specialist Recruitment Limited
Birmingham
Hays are looking for a Head of Infrastructure Delivery to join a SME MSP business based on the outskirts of Birmingham. HYBRID working with 3 days in the office a week (non-negotiable) You will manage a small team of engineers and be client facing for implementing and onboarding new clients in to the MSP. Key requirements:AVD, Azure and Pre-Sales
Job Source: Hays Specialist Recruitment LimitedClick Recruitment
birmingham, england, United Kingdom
We have an exciting Head of PMO to join our client’s expanding teams. The Head of PMO’s responsibilities include the following:- Contributing to the development and implementation of the IT Department's strategic plans and developing and putting forward proposals for approval by Governance Committees. Leading the delivery of projects undertaken b
Job Source: Click RecruitmentExperis
Birmingham
Head of Managed Security Services Salary - £110,000 - £150,000 + Excellent benefits Location - Birmingham/Hybrid Key skills - Managed Security Services - Cyber Security - Sales Enablement - Portfolio Growth - Revenue - Leadership - Strategic Role purpose: We are looking for a talented person who has the expertise to drive our Managed Security S
Job Source: ExperisThe Portfolio Group
Coventry
Head of HR Advisory Services Portfolio are proud to be exclusively representing one of the UK's longest leading professional service organisations. We are looking for someone with senior leadership experience, including working with key stakeholders, contributing to business growth and service improvements, with a passion for coaching and developi
Job Source: The Portfolio GroupNetwork IT
Solihull
Network IT is currently recruiting for a Service Delivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/7 support offerings. The Role: This role is an excellent opportunity
Job Source: Network ITGreenwood Academy
Birmingham
Salary: Negotiable + AET Wellbeing Cash Plan + Pension Scheme (TPS) + Additional AET Benefits Relocation package for the right candidate dependent on experience Hours: Full Time, Permanent Start Date:September 2024 Start Now is the perfect time to join Greenwood Academy as our Head of Geography. We seek an enthusiastic leader with vision and deter
Job Source: Greenwood AcademyBlue Arrow - Nottingham
Lichfield
Are you an experienced Head Chef looking for a new challenge, and wanting to work in a warm and inviting environment, where you will be serving guests a range of delicious foods, beers, and cocktails with a creative twist? If so, look no further as Blue Arrow is proud to be working in partnership with an excellent high volume gastro pub who specia
Job Source: Blue Arrow - NottinghamSchoen Clinic UK Ltd
Sutton Coldfield
Are you a Head Cheflooking for your next role? As Head Chef you will oversee the day-to-day running of the kitchens and be able to manage, lead, motivate and develop the team. Key Accountabilities As Head Chef, you will be required to stay up to date with trends and kitchen processes including new dishes, overhauling menus and daily specials. You w
Job Source: Schoen Clinic UK LtdBirmingham
Hays are looking for a Head of Service Delivery where you will be responsible for the delivery of all Managed Services agreements with customers. The role requires an approach to maximising the value to our customers whilst delivering as cost effectively as possible. To deliver this with high levels of customer satisfaction in a cost-effective manner requires a drive for excellent customer service, strong leadership skills, commercial awareness, and experience in aligning with the whole business' objectives.
Hybrid - 3 days a week on site non negotiatable
Permanent
Manage service performance against SLAs and underpinning KPIs.
Building ITIL Management Reporting
Surface key risks and issues early, building effective mitigation and stakeholder management.
Manage major incidents effectively internally and with customers, including clear communication and follow-up actions.
Lead, manage, hire and, train engineering and administrative staff.
Define supporting processes, procedures, and maintenance schedules for consistent performance.
Set-up and manage ITSM best practices and drive ongoing service maturity.
Manage customer agreements to optimise profitability.
Work with the Finance Director to create processes for analysing the costs of service delivery on a per-customer basis.
Create processes to identify sales opportunities and refer them to the wider business.
Report costs of delivering services and other qualitative feedback to product management and sales teams.
Ensure operational processes are efficient and cost-effective.
Effectively manage costs whilst maintaining the overall customer experience.
Create capacity & licence management processes in collaboration with our infrastructure team to control costs.
Collaborate with Professional Services Team to coordinate service commencement.
Contribute to wider Operations Leadership.
Engage with Product Management/Development team to provide a smooth introduction of new services.
Experience & Skills A successful candidate will demonstrate a majority or all the skills below and experience.
Customer focussed - Experience of working in a customer-facing decision-making role.
Leadership - Strong leadership experience in an IT Service Delivery role to motivate and lead virtual teams and partners.
Experience of working within an SME focussed Managed Services Provider.
IT Service Management - ITSM process design and implementation experience.
Communication - Effective collaboration within a wider organisation and with the board and senior leadership team.
Budget/Costs/Revenue Ownership - Experience of decision making within the context of maximising the profitability of the department.
Reporting - Good data analysis to identify problems and present service status to business leaders with appropriate insights.
Teamwork - Work well as part of a team, provide support to colleagues and demonstrate empathy across other IT functions and business.
Experience of providing security, backup, hosting, connectivity, cloud, Microsoft 365, or support services to SME customers; Intune, Azure, Sharepoint and AVD
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Head of Service Delivery jobs in Birmingham
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