Global Accounts Coordinator

Global Accounts Coordinator - Freight Forwarding - Manchester - Up to £27,000

About the Company

Our client is a leading global logistics and freight forwarding organisation providing comprehensive transport solutions to customers worldwide. Due to continued growth, they are looking to recruit a Global Accounts Coordinator to join their dedicated customer-focused team.

This is an excellent opportunity for an experienced logistics professional to join a busy international environment, managing key customer accounts and supporting the delivery of high-quality freight forwarding solutions across road and sea transport operations.

The successful candidate will act as a key point of contact for major customers, building strong relationships while ensuring shipments are managed efficiently and customer expectations are consistently exceeded.

Global Accounts Coordinator - The details

Competitive salary of £25,000 - £27,000 per annum
Temp to permanent opportunity (13 weeks temporary, then permanent subject to successful review)
Opportunity to work within a global logistics environment
Exposure to major international customer accounts
Career development opportunities within a growing organisation
Supportive and professional working environment
Opportunity to develop expertise across freight forwarding, customs, and international logistics
Global Accounts Coordinator - Requirements

Previous experience within freight forwarding, logistics, shipping, or a customer account coordination role
Strong understanding of road and sea freight operations
Excellent customer service and relationship-building skills
Ability to manage multiple customer accounts while maintaining high levels of accuracy and attention to detail
Experience preparing quotations, processing bookings, and managing customer enquiries
Knowledge of customs procedures, dangerous goods regulations, and insurance requirements would be advantageous
Strong communication skills with the ability to liaise confidently with customers, suppliers, and internal teams
Good organisational skills with the ability to prioritise workloads and meet deadlines
Proficiency in maintaining accurate records and using internal systems
Global Accounts Coordinator - Responsibilities

Act as the main point of contact for key customer accounts, providing a high level of customer service and support
Provide shipping, transport, and freight forwarding expertise to customers
Manage customer enquiries, provide quotations, process bookings, and follow up opportunities to secure business
Coordinate road and sea freight shipments from booking through to completion
Ensure all shipment information is processed accurately and promptly to avoid delays
Maintain regular communication with customers, keeping them updated on shipment progress and resolving queries efficiently
Build and maintain strong relationships with customers, colleagues, and external partners
Work closely with Sales Executives to support business development and customer retention
Ensure compliance with customs regulations, dangerous goods requirements, and insurance procedures where applicable
Liaise with customs teams to support smooth import and export clearance processes
Monitor outstanding issues, claims, and customer concerns, ensuring they are escalated and resolved appropriately
Maintain accurate documentation, records, and internal systems
Prepare reports and information for management when required
Follow company policies, procedures, quality standards, and health and safety requirements
Provide support to other departments as required to ensure the smooth running of operations
About Us

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